INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?
Yes, absolutely! We strive to ensure that the images displayed on our website accurately represent the products you will receive. However, please keep in mind that slight variations may occur due to factors such as screen resolution and lighting conditions. If you have any concerns about the product you receive, please don't hesitate to reach out to our customer support team, and we'll be happy to assist you.
If you receive a damaged or defective product ?

PARCEL OPENING VIDEO IS COMPULSORY. Without the parcel opening video, we will not entertain any claim.
Damage / Defective / Short Product
In case you receive a damaged or defective product, send us a parcel opening video highlighting the defect or damaged product & box label to customer support Whatsapp No: +91-9810519668. We will process the refund within 24 hours. You should report this issue within 24 hours of receiving the order.

How can I return an item?

This Cancellation, Return, and Refund Policy, along with the terms of use at shubonik.com, covers the following. Read More….

How Many Days To Deliver The Parcel?

Parcel Dispatch from the Ghaziabad, on the same day of the order and parcel delivery depends on the delivery location. Parcel delivery is calculated between the time spane to deliver from Ghaziabad to XYZ customers location.

Do We Cancel The Order?

Cancellation before dispatch is allowed. Users can cancel orders before they are dispatched by SHUBONIK. Users will receive a unique tracking number for order status. To cancel before dispatch, users can send a WhatsApp message with an order ID to WhatsApp no: +91-9810519668. Refunds for cancellations before dispatch are initiated within 3 business days.

 

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